🔄 Return & Exchange Policy

At SaveMedical.com, your satisfaction matters. If you need to return or exchange an item, we’re here to help make the process as smooth as possible.

✅ Return Guidelines

To qualify for a return, the following conditions must be met:

  • The purchase was made within the last 30 days (as indicated by the invoice date)

  • The product is unused

  • The product is in its original packaging and resalable condition

🚫 Non-Returnable Items

For the safety of our customers, the following items are non-returnable:

  • Items purchased more than 30 days ago

  • Food and nutritional products

  • Bathroom safety equipment (e.g., toilet frames, shower chairs, transfer benches)

  • Hygiene-related items (e.g., undergarments, stockings, pantyhose, hernia belts)

  • Any used or damaged product

  • Items marked as final sale or clearance

📦 How to Start a Return

You must obtain a Return Merchandise Authorization (RMA) number before sending back any product.
Please contact us to request your RMA:

Once approved, you will receive a return form or RMA number. Be sure to include it inside your return package.

Note: Do not send returns directly to the manufacturer.

💳 Refund Process

Once we receive and inspect your return, your refund will be processed within 30 days.
Please note:

  • Shipping costs are non-refundable

  • Return shipping costs are the responsibility of the customer

  • Orders canceled after an item has shipped are subject to the same return policy

♻️ Exchange Policy

We only replace items if they are defective or damaged.
To request an exchange for the same product:

The time it takes to receive your exchanged item may vary depending on your location.

If you have questions about our return or exchange policies, don’t hesitate to contact our team. We’re here to support you.